Rayonne Vitamines – Rayonne Beauty Ltd

1. Shipping origin

Orders placed on www.rayonnevitamines.com are fulfilled by our logistics partner located in France, acting on behalf of Rayonne Beauty Ltd (UK).

2. Shipping areas

We currently ship to France and other countries in the European Union. If your country is not available at checkout, please contact us directly.

3. Processing time

Orders are generally processed within 1 to 2 working days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

4. Delivery time

Estimated delivery time is 2 to 5 working days for France, and 3 to 7 working days for other EU countries. These are estimated timelines and may vary depending on the carrier and destination.

5. Shipping carriers

We work with trusted delivery partners such as Colissimo, Chronopost, and other professional logistics providers to ensure reliable delivery.

6. Shipping fees

Shipping costs are automatically calculated and displayed at checkout based on the destination and order weight.

7. Order tracking

Once your order is shipped, you will receive an email with a tracking link to follow your parcel.

8. Delays and issues

We are not responsible for delays caused by external events (strikes, weather conditions, customs clearance, etc.). If your package is significantly delayed, please contact us at rayonnevitamines@gmx.com.

9. Incorrect address or unclaimed parcel

Please ensure that your delivery information is accurate. If the parcel is returned due to an incorrect address or failure to collect, reshipping costs may apply.

10. Contact

For any questions about your delivery, contact our support team at rayonnevitamines@gmx.com.